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Last updated: September 6, 2026
This policy explains Exodia's voluntary refund process for digital orders. It does not exclude, reduce, or replace any consumer right or remedy that cannot legally be waived.
Exodia uses both automatic and manual fulfillment. The method for an order can depend on the product, selected variant, and available stock.
For a manual order, payment confirmation alone is not treated as proof that the product has already been delivered. Delivery occurs when the purchased item, credentials, key, access, or other agreed digital product is actually provided or made available to the customer.
Once a digital product has been correctly delivered, accessed, revealed, activated, or otherwise made available, Exodia does not normally provide a discretionary refund simply because the customer changed their mind, bought the wrong item, no longer wants the product, or made an accidental purchase.
This voluntary rule applies only to the extent permitted by law. If applicable consumer law gives you a statutory withdrawal or cancellation right, that right takes priority over this policy.
If an order is not delivered, the wrong item is supplied, the product is invalid or unusable at the time of delivery, or the delivered product materially differs from its description because of an issue caused by Exodia, contact support as soon as reasonably possible.
For faster investigation, we ask customers to report an Exodia-caused issue within 24 hours of delivery or attempted fulfillment where practical. This 24-hour request is part of our voluntary support process and does not shorten any mandatory legal complaint, guarantee, withdrawal, or remedy period.
Where an eligible problem is confirmed, Exodia will normally try to resolve it first. Depending on the issue, this may include correcting the order, restoring access, providing support, switching to manual fulfillment, or providing a suitable replacement.
If the problem was caused by Exodia and cannot reasonably be resolved within an appropriate period, we may issue a full or partial refund depending on what was affected. Where applicable law requires a particular remedy, timing, or refund, the legal requirement applies.
If automatic stock is unavailable, a stock-aware product may move to manual Discord fulfillment instead of being cancelled. The customer should contact support with the order ID and follow the delivery instructions shown for the order.
If Exodia is permanently unable to supply a paid product, cancels the order before delivery, or cannot provide an agreed replacement or other acceptable resolution, the undelivered amount will be refunded unless the customer agrees to another resolution.
A reasonable manual-fulfillment period may be needed where stock must be checked or a support agent must complete delivery. We will not treat a manual order as delivered merely because payment has been confirmed.
Subject to mandatory consumer rights, a discretionary refund is not normally offered where the problem results from:
Customers in the EU and some other jurisdictions may have a statutory withdrawal period for distance contracts. For digital content supplied without a tangible medium, the right may be lost after supply begins only when the applicable legal conditions are satisfied, which can include prior express consent to begin supply during the withdrawal period and acknowledgment that the right of withdrawal will be lost.
Merely accepting this Refund Policy or the Terms of Service is not intended to act as a separate express waiver of a statutory withdrawal right. Storefront checkout therefore uses a separate, unchecked consent for beginning fulfillment of the digital order before the withdrawal period ends. The consent is required before checkout can start, is recorded with the order, and is confirmed in the transactional order email. Its legal effect applies only where the relevant statutory conditions are satisfied.
Approved refunds are returned through the relevant payment route where reasonably possible. After Exodia or the payment provider confirms a refund, the time it takes to appear depends on the bank, card issuer, payment network, crypto/payment provider, or other processor.
A partial refund may be appropriate where only part of an order is affected or where part of the order was correctly delivered and the remainder cannot be fulfilled, subject to applicable law.
If you believe there is a problem with an order, contact Exodia support first where practical so we can investigate. Fraudulent or deliberately abusive payment disputes may result in refusal of future service. Nothing in this policy prevents a customer from using legitimate rights available through a payment provider or under applicable law.
For a refund or order problem, include your order ID and a clear description of the issue: